Support

Network issues have been resolved, our normal support contact methods are all working again.
New Case Search Knowledge
View License Keys Request Access to ESC Website and Community

We have a new ESC Customer Community

Submit and track cases, download software and firmware, read knowledge base articles, download your license keys, take part in groups and more.

Login to the Community for Support

Use any of the buttons above to go directly to areas of the customer community. You will be asked to enter your username and password. These are the same as they were on the old site.

If you do not know your credentials or don't yet have access, then please use this form to request access. Any employee of a facility with a current maintenance contract with ESC may become a member. Join today to take advantage of customer-only content on the website and the ESC Customer Community.

Customers: Contact the ESC Support team 365/24/7
(512) 250-7901

Normal support hours are 6am to 6pm Central. Emergency phone calls with potential data loss are responded to at all times.

Contacting Support

User Group

Current customers are invited to participate in our twice-yearly user group meetings where we share regulatory and product news and attendees swap tips and keep up with industry changes.

Resource Library

Helpful articles by engineers and regulatory specialists, presentation slides from events, past webinar recordings and more!

Training

Explore our training options, some paid and some free, some in the classroom and others online.

Your data is the core of your business.
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ESC offers comprehensive plans designed to protect you from unforeseen increases in your compliance costs resulting from incremental charges for technical support, software and firmware updates, hardware maintenance and professional services

Learn More about DASProtect