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Support

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The ESC Spectrum Customer Community

Submit and track cases, download software and firmware, read knowledge base articles, download your license keys, take part in groups and more. Watch video tutorials on how to best use ESC Customer Community features.

StackVision & 8864 Data Controller Customer Login

Login to the StackVision & 8864 Community for Support

Prism & RATAView Customer Login

Login to the Prism & RATAView Community for Support

Use the green buttons to access your respective software community. You will be asked to enter your username and password and are the same credentials you will use to access the ESC Spectrum website.

If you do not know your credentials or don't yet have access, then please use this form to request access. Any employee of a facility with a current maintenance contract with ESC Spectrum may become a member. Join today to take advantage of customer-only content on the website and the ESC Spectrum Customer Community.

Customers: Contact the ESC Spectrum Support team 365/24/7
(512) 250-7901

Normal support hours are 6am to 6pm Central. Emergency phone calls with potential data loss are responded to at all times.

Contacting Support

User Group

Current customers are invited to participate in our twice-yearly user group meetings where we share regulatory and product news and attendees swap tips and keep up with industry changes.

Resource Library

Documentation, helpful articles by engineers and regulatory specialists, presentation slides from events, past webinar recordings and more!

Training

Explore our training options, some paid and some free, some in the classroom and others online.

Your data is the core of your business.
Protect it with ESC Spectrum DASProtect

ESC Spectrum offers comprehensive plans designed to protect you from unforeseen increases in your compliance costs resulting from incremental charges for technical support, software and firmware updates, hardware maintenance and professional services

Learn More about DASProtect